Refund & Cancellation Policy

1. Order Cancellations

Print orders submitted by customers are sent to the printing queue immediately upon payment verification. Once a document has been printed at the shop premises, the order cannot be cancelled.

2. Refund Eligibility

Customers are eligible for a full refund in the following circumstances:

• Payment was successfully debited from the customer's account, but the transaction failed or status was not updated due to a technical error.
• The physical printer experienced a hardware failure or paper shortage at the shop premises and the order could not be fulfilled.
• Duplicate payment was charged for a single print transaction.

3. Refund Processing Timeline

Approved refunds will be processed back to the original source payment method (Card, Netbanking, or UPI account) within 5 to 7 working days from the date of refund approval.

4. Shop Owner Subscriptions

Subscription plan fees paid by shop owners for accessing DIGIBOXO cloud software services are non-refundable once activated, unless a service disruption occurred on our primary server side.

5. Requesting a Refund

To request a refund or raise an issue regarding a print transaction, please contact our support team with your Transaction ID:

DIGIBOXO Billing Support

Email: support@digiboxo.com

Phone: +91 9030933922

Address: Visakhapatnam, Andhra Pradesh - 531026, India